YOU HAVE QUESTIONS – WE HAVE ANSWERS
Over 20 years in business means a lot of questions. Fortunately, we have the answers you’re looking for.
Scroll down for a quick FAQ curated by our team.
I need more than a custom logo, Can you help?
Why I am paying Upfront For My Custom Logo Design?
Once we receive the order, we have to assign the job to the dedicated designers just for your project. We need resources for this purpose that is the reason we need to charge our customers upfront. Furthermore, we provide 100% money back guarantee making sure your investment remains safe with 24-48 hours turn around time that is quickest in the industry.
Can You Edit My Existing Logo Design?
Yeah sure, we can help you improve your existing logo design by editing them the way you like. Give us a call or drop us a message in the chat box so we can discuss this in detail.
I own a logo design already, Can you get me Vector Files of it?
Sure, we can make vector files for your existing logo. We’ll be able to deliver your design in vector files with zero loss of quality and completely free of cost with all the packages at our website.
What If I don't like logo design?
Don’t worry, our highest value custom logo package offers unlimited revisions making sure that you receive what you like. Just drop us a message and we’ll make the changes required within 24 hours.
No Idea What I want Exactly!
Neither did most of our satisfied customers did. We have brand professionals to help you all along the way who will provide you with all the consultation, either, your need for getting your logo designed or the website. Drop us a message in chat box to get in touch with them.
Can I edit my logo design by myself?
We design our logo on industry standard Adobe Illustrator software, if you have access to that software you can absolutely edit your logo by yourself. The master file that you would receive from us would be fully editable.
Will I own the copyrights of the logo?
Along with the final files, we do send you the complete files and rights of transfer to you. This proves that you own the copyrights as final files of the design are handled upon completion of the order. We keep zero rights of your logo, making sure; that you are able to use it as you wish.
Can I get the Refund on logo or other design order?
Yes, you can are 100% eligible for the refund on the initial samples. If you will request a single revision/changes on any of the design samples provided and do not like the design, the refund will not be eligible. You can request to cancel the order before getting the custom design work.
Where can i use my logo design created by you?
You can use your logo design anywhere you want. You can use it on your business website, t-shirts, mugs, wallpapers, billboards, artwork or any place of your choice as you can get your logo stickers or logo animated done easily as well. It means the final files we generate for your logo design are best to use for any of the purposes you want.
How many design concepts/samples of logo I am choosing from?
Our most basic package offers you 3 logo designs, each completely different from the other. This makes sure you have a lot of concepts to choose from.
How long it takes for the custom logo design?
You would get the initial concepts within 24 hours, after you finalize the concept the final files would be transferred to you within next 24 hours. Our turnaround time is one of the least in the industry as you would be able to get the final files within 48 hours of interaction.
How much it will cost for logo?
You can get a professionally designed custom logo for your business in just $155 with our startup logo package.
How will i recieve my logo designs?
Once you have finalized the logo concept, you will be able to receive the final files through downloading it from our system. Furthermore, we keep your design safe in our system for years so you could be able to receive them in case you lose the copy of it.
Can i speak with my designer directly?
Unfortunately, this is not possible as they are dedicated to designing for customers only. However, we have a team of customer support and project brand managers that will help you along the way. You can drop us a message 24/7 in the chat box on our website and our customer support professional would be there to help you.
Can we speak over the phone?
Yeah sure, you can give us a call for that however to make sure you get our fullest support we have installed a chat box on our website where you can interact with our customer service professionals and get your queries answered in real time.
Would you be able to follow my sketch or idea for design i need?
Our customer service professionals arebrand managers with vast experience in building the brands worldwide and got full grip on the technology and services we offer with the ability to get complete picture of what you want by asking the right questions. Furthermore, our designers have the expertise to bring your idea to life.
What is stationery design in logo packages?
We get you free letterhead, business card, envelope or email signature with most of our logo design packages. These are designed keeping in mind the essence of your logo making sure that these create the strongest impression for your brand.
Can i customise my logo package?
Yes, we can tailor make a package just to suit your needs. Drop us a message in the chat box now to know more.
Do you offer Website Design with the logo packages?
Yes, our Enterprise package offers 10 page website design along with 1 year Domain and Website hosting. If you only need these or just a website design we can help you as well, just drop us a message in the chat box so we can discuss.
What are the other design services you offer?
Apart from logo designs, we offer packaging designs, t-shirt designs, book cover designs, brochure designs, car wrap designs, catalogue designs, flyer design, invitation card design, menu design, post card design, illustration design, game design, poster design and social media design. We have expert designers for all of these niches plus dedicated social media executives to manage your accounts.
Do you also provide complete branding services?
Yes we do, we have experienced exclusive brand managers on our board to help you with your branding needs. Give drop us a message in the chat box so we can discuss.